ec99 Privacy Policy — Your Data, Protected

ec99 is an online betting and live casino platform operating at ec99.wine. The platform offers sports betting — with a primary focus on cricket including PSL and T20 internationals — as well as live casino games, promotions and a VIP programme, all designed specifically for players in Pakistan.

When this policy refers to "ec99", "we", "us" or "our", it refers to the entity operating the ec99 platform. When it refers to "you" or "your", it refers to any individual who registers an account or interacts with the platform in any capacity.

ec99 takes data privacy seriously. If you have any questions about how your personal information is handled, contact us through the support section of your account dashboard.

ec99 collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use the service, and from third parties involved in payment processing and identity verification. Here is a breakdown of the main categories:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless strictly required for responsible gaming purposes — and only with your explicit awareness.

Every piece of data ec99 collects serves a specific, legitimate purpose. We do not collect information speculatively or "just in case". The primary reasons we collect personal data are:

• To create and manage your account — your name, contact details and login credentials are needed to set up and maintain your ec99 account.
• To verify your identity — identity documents and date of birth are required to confirm you are aged 18 or above and to carry out KYC checks before processing withdrawals.
• To process PKR payments — financial data is necessary to handle deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards.
• To deliver platform services — betting data, live casino activity and account history are needed to settle bets, calculate balances and provide the core service.
• To prevent fraud and protect the platform — technical and usage data helps us detect suspicious patterns, bot activity, multiple accounts and other prohibited behaviour described in our Terms.
• To provide customer support — communications data is retained so our support team can respond to your queries and resolve disputes accurately.
• To send marketing communications — only if you have opted in to receive them; your contact details may be used to inform you about relevant promotions, bonuses and platform updates.

ec99 processes your personal data in the following ways. In each case, we rely on a specific legal basis — either contractual necessity, legitimate interest, legal obligation, or your consent where applicable.

• Account operations: processing your registration, maintaining your balance, settling bets and managing your VIP tier status all require routine use of your account and identity data.
• Platform security and integrity: usage and technical data is analysed to identify unusual betting patterns, detect automated scripts, and prevent collusion or bonus abuse — this protects both the platform and other players.
• Personalisation: where you have given consent, ec99 may use your betting preferences and activity history to tailor promotions or content suggestions that are more relevant to your interests — for example, highlighting cricket betting markets during the PSL season.
• Analytics and improvement: aggregated and anonymised usage data helps us understand how players interact with the platform, which features are most used, and where the experience can be improved. This data is not linked to individual identities.
• Legal and compliance obligations: we may be required to process and retain certain data to comply with applicable anti-money laundering, anti-fraud, and financial record-keeping requirements.

All deposits and withdrawals on ec99 are processed in Pakistani Rupees (PKR). To complete these transactions, ec99 works with third-party payment service providers including JazzCash, Easypaisa, Raast and banking partners. When you make a payment, relevant financial details are passed to the appropriate payment processor to complete the transaction.

The following points are important regarding payment data:

• ec99 does not store full card numbers or complete banking credentials on its own servers. Payment processing is handled by PCI-compliant third-party providers.
• JazzCash and Easypaisa mobile wallet numbers associated with your account are stored securely and used only for processing your requested transactions.
• Transaction records — including deposit amounts, withdrawal requests and their timestamps — are retained as part of your account history for account management, dispute resolution and compliance purposes.
• Withdrawal requests undergo a review process that may involve checking your transaction history and identity verification status before funds are released. This is a standard fraud-prevention measure.

ec99 does not sell or trade your personal data. We share data with third parties only in limited, specific circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card processors receive the financial data necessary to process your PKR deposits and withdrawals.
• Identity verification providers: when KYC verification is required, your identity documents and personal details may be passed to a trusted third-party verification service. This is done solely to confirm your identity.
• Technology and infrastructure providers: cloud hosting, platform infrastructure and security tools that power ec99 may process data on our behalf. These providers operate under strict data processing agreements.
• Fraud prevention services: usage data and account activity may be shared with fraud detection tools to protect the platform and all players.
• Legal and regulatory requirements: where required by applicable law or a valid legal process, ec99 may be obligated to disclose certain data to relevant authorities. We will only do so where legally compelled and to the minimum extent required.

Any third party that receives data from ec99 is contractually bound to use it only for the specific purpose for which it was shared and to maintain appropriate security standards.

ec99 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small data files stored on your device when you visit the site. Here is how we use them:

• Essential cookies: these are necessary for the platform to function. They maintain your login session, remember your preferences and ensure security features work correctly. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: these help us understand how players navigate the site — which pages are visited most, where players drop off, and how features are used. This data is aggregated and does not identify you personally.
• Performance cookies: used to monitor platform speed, load times and technical performance — helping our team identify and fix issues before they affect your experience.
• Preference cookies: remember settings you have chosen — such as display preferences or language settings — so you don't have to set them again on each visit.

You can manage cookie preferences through your browser settings. Please be aware that disabling non-essential cookies will not prevent you from using ec99, but some features may work slightly differently. Essential cookies cannot be disabled without impacting platform functionality.

ec99 implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and the ec99 platform.
• Hashed and salted password storage — your password is never stored in plain text.
• Role-based access controls ensuring that only authorised staff with a genuine operational need can access player account data.
• Regular security reviews and monitoring of platform infrastructure.
• Two-factor authentication options available for player accounts to reduce the risk of unauthorised login.

While ec99 takes data security seriously, no online system can guarantee absolute security against all possible threats. You also play a role in keeping your account secure — choose a strong, unique password, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.

ec99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected. The main retention periods are:

• Active account data: retained for the duration of your account and for a period after account closure to allow for dispute resolution and compliance with record-keeping obligations.
• Transaction and betting records: financial transaction data is retained for a minimum period required for accounting, anti-money laundering compliance and dispute resolution purposes.
• Identity verification documents: retained for the duration of your account and for a defined period following closure, as required by applicable anti-fraud and compliance standards.
• Support communications: retained for a period sufficient to address any follow-up queries related to the original interaction.
• Marketing preferences and consent records: retained for as long as necessary to honour your preferences and demonstrate consent where required.

Once data is no longer required for any of these purposes, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for aggregate analytics and platform improvement.

As an ec99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team through your account dashboard:

We aim to respond to all data rights requests within 30 days. In complex cases this may be extended, but you will be informed of the reason for any delay. Some requests may be subject to identity verification before we can action them — this is to protect your data from being accessed by unauthorised parties.

ec99 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is part of our registration and KYC process specifically to prevent underage access.

If we become aware that personal data has been collected from a person under 18 — whether through a false declaration of age or otherwise — that account will be closed immediately, any funds will be returned to the original payment source, and the associated data will be deleted without delay.

If you believe a minor has registered on ec99, please contact support immediately through the platform dashboard so the matter can be investigated and resolved promptly.

ec99 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable requirements. When material changes are made, registered players will be notified via email or through an in-platform notice when they next log in.

The date shown at the top of this page reflects when the policy was last updated. We encourage you to review this page periodically, particularly if you have not logged in for a while. Continued use of the ec99 platform after an updated policy has been published constitutes acceptance of the revised terms.

If a proposed change to this policy would materially affect how your data is used in ways that go beyond what is described here, we will seek your explicit consent before implementing that change.

If you have any questions, concerns or requests relating to this Privacy Policy or the way ec99 handles your personal data, please get in touch through the support section of your account dashboard. Our team is available to help with data access requests, marketing opt-outs, account closure queries and anything else related to your data.

For general support enquiries relating to your account, betting, withdrawals or promotions, the same support channel applies.